# Intercom

> On 5 Oct 2026 we found this on intercom.com: early-stage programme discount. Without it, intercom.com lists Intercom at from $29/mo.

Intercom charges you twice: a monthly price per support seat on Essential, Advanced or Expert, plus $0.99 for every outcome its Fin AI agent handles, according to its pricing page. Essential works for a small team on one inbox, while Advanced adds workflows, round robin assignment and 20 free Lite seats. The Early Stage programme is for startups with up to $10M in funding and fewer than 15 staff who are new to Intercom.

Intercom puts a shared inbox, help centre and live chat around Fin, its AI agent. Fin answers customers from your support content and passes the conversation to a person when it cannot help. Your team picks up those handovers in the same inbox. It suits software and online businesses with a steady flow of support questions.

- **[Intercom](https://suiteintent.com/t/intercom?m=GB)**: Customer service built around an AI agent. · Best for: AI answers drawn from your help centre · From $29/mo · 93%

## Terms

- **Early-stage programme discount** (93%): 93% off in year 1, 50% in year 2, 25% in year 3. Up to $10M funding, fewer than 15 staff, new customers only. (Last checked: 2026-10-05)

- Claim it on the provider's site: https://suiteintent.com/t/intercom?m=GB&d=intercom-early-stage&c=deal

## Price today

- From $29/mo (Last checked: 2026-10-01)

## More deals

- [Crisp](https://suiteintent.com/deals/crisp): 50% off for nonprofits and students
- [Help Scout](https://suiteintent.com/deals/help-scout): Six months free for startups
- [Zendesk](https://suiteintent.com/deals/zendesk): Six months free for startups
- [Zoho Desk](https://suiteintent.com/deals/zoho-desk): Up to 34% off annual

## Where it fits

- [Customer support](https://suiteintent.com/discover/customer-support)
- [AI support agent](https://suiteintent.com/discover/ai-support-agent)

## Head to head

- [Zendesk vs Intercom: which help desk for a team](https://suiteintent.com/compare/zendesk-vs-intercom)

## Rules that apply

- [EU AI Act: chatbot and AI content labels](https://suiteintent.com/compliance/eu-ai-act-chatbots)

## Questions

### How does Intercom count a Fin outcome?

Intercom bills $0.99 per outcome, counted when a customer confirms Fin solved the problem, leaves without asking for more help, or Fin completes a workflow. This sits on top of your seat price. A busy help desk can spend more on outcomes than on seats, so watch the usage in your first month.

### What does the Early Stage plan include?

It bundles two Advanced seats, two Copilot seats and 20 Lite seats, along with Proactive Support Plus for 500 messages a month and a year of Fin. The discount runs 93% in year one, 50% in year two and 25% in year three. The monthly Fin allowance shrinks with it, from 300 outcomes to 150 and then 75.

### Who can join the Early Stage programme?

You need up to $10M in funding, fewer than 15 employees and no existing Intercom account. You apply through the signup form linked from the Early Stage page. Extra outcomes, phone, SMS and WhatsApp are billed at normal rates, even inside the programme.

### Is Essential enough for a small support team?

Essential costs $29 per seat a month and covers one shared inbox with Fin. It lacks multiple team inboxes, the workflow builder, round robin assignment and a multilingual help centre. Teams that route conversations between people usually end up on Advanced at $85 per seat.

### Do I need a card for the trial, and is there a contract?

The 14-day trial runs without a credit card. Self-serve plans need no contract, so you can stop paying when you stop using it. The Copilot add-on is cheaper on yearly billing, at $29 per agent against $35 monthly.